you can return your online order, all wines come with a 100% money back
guarantee. Please refer to our returns policy for more information.
time frames vary depending on which state you live in within Australia, Vic/NSW
1-2 Business Days, QLD/SA/ACT 3-4 Business Days, WA/NT 5-6 Business Days, TAS
4-5 Business Days.
Delivery times can also vary depending on which delivery service is being used.
You can make a return of your wine within a 3 month time frame, with no less than 9 unopened bottles in the return. We do recommend you try 2 bottles and if you are still unsatisfied with the wine, you can make an enquiry with customer service to get your wine returned. You can contact customer service on either 03 8551 3300 or firstname.lastname@example.org
Your refund will be processed when the wine is received back to us and no longer than a 30 day period, however usually with 2-3 business days. Please note refunds will take up to 24-48 business hours to be deposited back into your account. These times may differ depending on the bank you are with.
Unfortunately you mixed custom cases cannot be returned.